Introduction

Welcome to Renegade Penguin Studio (“we”, “our”, “us”)

We are committed to protecting and respecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or purchase our greeting cards. By accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety.

 

The Data We Collect About You

When you interact with our website, we may collect the following information necessary to fulfill your orders and handle your enquiries:

• Identity Data: Your first name and last name.

• Contact Data: Your email address and telephone number (if provided).

• Delivery Data: Your billing address and shipping address.

• Transaction Data: Details about payments to and from you, and details of the greeting cards you have purchased from us.

• Technical Data: Your IP address, browser type, and operating system (collected automatically via standard website cookies).

We do not store or process your credit/debit card details directly. All payments are securely processed by our third-party payment gateways (Stripe & PayPal).

 

How & Why We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following lawful reasons:

• To Fulfill an Order (Contract): To process your payment, pack your greeting cards, and deliver them to your shipping address.

• To Customer Support (Legitimate Interests): To reply to messages, questions, or feedback sent through our website contact form or email.

• To Legal Obligations: To maintain basic financial sales records for standard record-keeping.

 

Sharing Your Data

We do not sell your data to third parties. We may share your data with trusted third parties who help us operate, including:

• Delivery and Courier Services: (e.g. Royal Mail) to deliver your cards to your address.

• Payment Processors: (e.g. Stripe) to securely handle your credit/debit card transactions.

• Website & E-commerce Hosting Providers: (e.g. Wix) that host our online store.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal data, including the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request deletion of your personal data (where we no longer have a legal requirement to keep it).

• Object to or restrict the processing of your data.

 

How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your legal rights, or need to make a data request, please contact our data controller directly by email.

• Contact Email: hello@renegadepenguin.studio

• Contact Method: Please email us with the subject line "Data Privacy Request" for a prompt response.